Frequently Asked Questions
FAQ
How long is the processing time?
Orders are currently taking 7-10 business days for processing. This is because of the large volume of orders and everything is handmade and done start to finish by myself. You will receive a shipping notification via email once we ship your order!
When will I receive my order?
This depends on what shipping method you chose at checkout.
Where do you ship?
We now ship worldwide!
What if I have allergies?
Our facility uses coconut, almond or avocado oil in every product and therefore may not be suitable for those with allergies to any of the mentioned oils. We cannot guarantee there won't be trace amounts.
My package tracking says "Arriving Late"
Once I turn your package over to USPS, I have fulfilled my sellers obligation. Please understand with COVID-19 and the holidays, delayed arrivals are completely out of my control. See the Refund Policy page for more information.
Can I get a refund?
Please see our Refund Policy page.
Are all your products cruelty-free?
Yes! Being completely cruelty-free is something we are very proud of.
Do you accept returns or exchanges?
Due to the nature of the products, we do not accept returns or exchanges.
Do you have a PR list I can get on?
We do not. If this is something you are interested in, please email us at the email below and include your social media handles. Please understand we get many PR requests, so your social media content and presence is highly influential in our decision.
How can I contact someone about my order?
You can email us at Jeweledcosmetics@gmail.com for any questions you may have. You can also reach us on Instagram or the chatbox at the bottom of the website.